Host: The Society of Project Management
In the project management, a process of identifying success and failure factors from the past projects and making use of them for the future is one of the valid methods. In the IT system development and maintenance projects, when system fails, we first examine what happened and why it occurred. Then we make preventive measures from the result of the examination. In this paper, we will analyze the system failure records accumulated over the past 10 years and show trends and characteristics of them. In specific, we will focus on the preventive measures and consider methods and issues on implementing them to the entire organization.
