Communication between Users and a Manufacturer regarding Introducing New Technology: A Case of Introduction of a Walking Device to a Nursing Facility

Abstract

The purpose of this paper is describing impact of communication among actors on an innovation. Recently, many actors come to participate in technological innovation. Previous studies showed that exchanging information between users and a manufacture was a proper solution for success. However, communication among actors could be more important than exchanging information. Therefore, participant observation of communication between users and a manufacturer when they introduce a walking device to a nursing facility has been done. The results confirm that integrating actor’s motivation, mutual understanding of objects, and sharing experience among actors are needed for an innovation.