Traveler's Behavior and Perception under Delay in Urban Rail Service in the Tokyo Metropolitan Area

Abstract

This paper reports the results of survey on the behavior and perception of urban rail users pertaining to the delay of rail service in Tokyo and discusses the policy implications from the results. The paper is organized as follows: Section 1 shows the motivations and goals of the paper; Section 2 describes the recent problems regarding chronic delay in urban rail service in Tokyo; Section 3 presents the survey on the behavior and opinions of rail-use passengers regarding the service delay; and Section 4 summarizes the results and discusses the policy implications.