2020 Volume 7 Pages 1-21
This article discusses and observes three case studies on cooperative housing societies of SRS apartments located in (1) Dharavi, (2) Lower Parel, and (3) Chandivali in Mumbai. Mumbai’s Slum Rehabilitation Scheme (SRS) apartments need quality building maintenance services to achieve dwellers’ high satisfaction. Therefore, in this research, current managerial services and the way to improve management of SRS apartments are discussed. The discussion within the article provides three analytical frameworks of three targeted cooperative societies, guided by recent management activity in consideration of society members’ responses. The research utilizes building maintenance services instructed in Maharashtra housing maintenance regulations and an official report published in 2012 to discuss the necessary features that should remain in managerial services. The research found that monitoring by the authority was absent in the three case studies on cooperative societies, resulting in regulatory violence and financial mismanagement in the old SRS apartments. A lack of supervision after apartment allotment by the Slum Rehabilitation Authority (SRA) was observable during discussions and visits. Moreover, no regulation was proposed or added by the SRA to improve the current scenario of management in old SRS apartments. The research revealed that monitoring and supervision after allotment improves the condition of managerial services of SRS apartments. Women’s participation affects and improves overall management and maintenance services in SRS apartments without a high maintenance cost.
