2021 年 8 巻 p. 147-164
The relationship between travel modes and the commuters’ trip satisfaction affected by mode characteristics is well known. These characteristics substantially impact travel mode choice used either as a mass transit feeder or direct transport. However, the perception of those feeder modes based on their service quality and the travel pattern determining trip satisfaction demands extensive exploration in developing cities. This paper analyzes feeder mode choice and trip satisfaction when accessing bus rapid transit (BRT) in Rawalpindi-Islamabad Metropolitan Area (RIMA). The study identified the factors contributing to travel mode choice as BRT feeder based on the empirical comparative evaluation of the service quality of public transportation services using survey analysis of 240 BRT commuters.
The results of the binary logistic analysis confirmed that daily BRT users with no vehicle ownership who travelled to work- and education-related destinations were more likely to use paratransit. Furthermore, the commuters showed substantial dissatisfaction when travelling with paratransit transportation due to low service quality. Similarly, trip satisfaction with low-quality feeder modes was also low when accessing BRT compared to Careem services, which showed high service quality and trip satisfaction. The findings showed that passengers reported the most dissatisfaction with paratransit regarding safety, waiting time, and travel speed, indicating service quality below acceptance level. Therefore, the provincial government must consider improving the paratransit service quality to an acceptable level when integrating this service as BRT feeders.
