Purpose
This study aimed to assess the effectiveness of “Cross-cultural Care e-Learning (CCL),” an educational intervention initially designed for foreign care workers in nursing facilities, and to examine ways to promote cross-cultural adaptation.
Method
The CCL comprises a brochure and video. Its learning outcomes were evaluated through longitudinal measurement using web-based anonymous questionnaire surveys and care behavior diaries. The evaluation was carried out thrice: before, one month, and three months after the intervention. The effectiveness of CCL was analyzed based on free descriptions of post-course awareness in foreigners’ care behavior diaries, as well as from the Work Engagement Scale (UWES), job satisfaction scale, stress reactions. The CCL educational methods were analyzed based on free descriptions and opinions of post-course, and care behavior diaries.
Results
There were 31 intervention participants, out of which 12 were evaluated at the three time points. The evaluations showed [improved care skills] and [awareness of cultural differences in care] immediately after CCL, and [acceptance of cross-cultural care] and [reconceptualizing care] were extracted from the care behavior diaries. Analysis of variance for the three time point scales showed that scores for psychological workload significantly decreased with the progression of time. The educational method utilized in CCL was evaluated as [easy-to-understand content] and [possible future use].
Discussion
The CCL met the learning needs of foreign care workers, promoted an understanding of work culture and customs that are important for socio-cultural adaptation, and reduced psychological stress. Thus, the CCL may help people adapt to the Japanese work environment and provide clues to building a “culture of collaboration” with Japanese people.
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