Japanese Association of Industrial/Organizational Psychology Journal

Communication with Human Resource Department as Retention Factors for Young Full-Time Employees

Takuya HANYU, Masaru NAKANO

2021 Volume 35 Issue 2 Pages 203-217
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_203

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The purpose of this study is to examine organizational factors that affect the retention of young fulltime employees, including the perspective of "human relations". This article focuses on the "communication with Human Resource Department (HR)" and clarifies whether communication satisfaction (CS) is an important retention factor. First, the data from the interview survey of young fulltime employees who have never retired are analyzed using the KJ method to classify retention factors. As the result, it is shown that "communication with HR" is one of the retention factors as a new finding. Then, based on a questionnaire survey of young employees in major Japanese companies (N=194), it is examined the impact of "CS with supervisors or HR" on intentions to stay. The results of a two-way analysis of variance suggest that the intentions increase as "CS with supervisors" goes from medium to high groups and "CS with HR" goes from low to medium groups. It is also shown that "CS with HR" affects intentions to saty independently of "CS with supervisors".

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Verbal and Physical Aggression Toward Railway Station Staff and Preventative Measures

Yasunori OKADA, Yumeko MIYACHI

2021 Volume 35 Issue 2 Pages 219-234
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_219

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Aggressive behavior toward staff has been a problem in public transportation. This study examined surveys of railway station staff to determine the extent to which they experience verbally and physically aggressive behavior and how they prevent such behavior. Station staff at urban stations participated in our surveys. First, we compiled a questionnaire that focused on verbal and physically aggressive behavior and methods to prevent it, disclosed through the preliminary hearing survey (N=42). The main questionnaire survey (N=537) revealed that about 60% of the staff had experienced verbally aggressive behavior, and about 40% had experienced physically aggressive behavior. In addition, the results suggested that station staff who more effortfully apologized and actively listened to aggressive passengers encountered less physical aggressive behavior.

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The Interaction Effect of Personality and Workplace Environment on Organizational Citizenship Behavior in Young Workers: The Mediating Role of Organization-Based Self-Esteem

Mio NORIMATSU, Yuto KIMURA

2021 Volume 35 Issue 2 Pages 235-247
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_235

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This study examined the interaction effect of personality and workplace environment on Organizational Citizenship Behavior (OCB) in young workers, focusing on the mediating effects of Organization-Based Self-Esteem (OBSE). A survey was administered to 380 employees of a variety of companies. Results showed that (1) Leader-Member Exchange (LMX) and Team-Member Exchange (TMX) had positive effects on interpersonal helping behavior through OBSE; (2) LMX had a stronger effect on OBSE than TMX in the low conscientiousness personality group, whereas TMX had a stronger effect on OBSE than LMX in the high conscientiousness personality group; and (3) in the low conscientiousness personality group, the effect of task interdependence on interpersonal helping behavior was stronger than that of OBSE.

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Effect of Proactive Information Seeking on Role Clarity -Quantitative Analysis of Chinese Newcomers-

Jingya YAO, Ikutaro ENATSU, Atsuko KANAI

2021 Volume 35 Issue 2 Pages 249-261
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_249

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The purpose of this study is to examine how proactive information seeking influences role clarity of newcomers in China, which is a society with high tolerance for ambiguity and high degree of power distance. We focused on the information content of proactive information seeking. We examined the effects of role behavior information seeking, role expectation information seeking and performance feedback seeking on role clarity, and the mediation effect of LMX on these relationships. We conducted an online questionnaire survey of 207 Chinese newcomers. As a result of multiple regression analysis and bootstrapping test, role behavior information seeking and performance feedback seeking were positively related to role clarity. A partial mediation effect of LMX was found between role behavior information seeking and role clarity. A complete mediation effect of LMX was found between performance feedback seeking, role expectation information seeking and role clarity.

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Train Information Acquisition Behavior of Passengers in the Event of a Disaster: A Survey of Osaka Monorail Passengers Who Experienced the Northern Osaka Earthquake.

Ryuji TAKAHARA, Mayuko UEDA, Shizuka NAKAMURA

2021 Volume 35 Issue 2 Pages 263-274
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_263

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In order to clarify appropriate methods for providing traffic information in the event of a disaster on railways, which information sources were expected and judged to be useful by passengers of the Osaka Monorail at a time of the 2018 Northern Osaka earthquake, and whether the use of such information was related to passengers’ satisfaction and dwell time at stations, were examined using a questionnaire survey. The results showed that from various information sources, broadcast announcements and announcements from staff bringing public information were expected, used, and evaluated as useful. Moreover, useful public information was shown to increase the passengers’ satisfaction and reduce dwell time at stations. On the other hand, the evaluation result is significantly worse than expected, and it was revealed that some people used informal information from friends and acquaintances. It seems that railway companies can increase customer satisfaction and improve the appropriateness of passengers’ behavior by improving the way of broadcasting and announcing, and promoting the use of public information.

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Relationship between Daily Diet and Exercise Behaviors of Working People and Their Work Engagement — Examination by Secondary Analyses Using Lifestyle Survey —

Ryo MUKAE, Mariko KIHO, Yoshinobu KAWAHARA

2021 Volume 35 Issue 2 Pages 275-290
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_275

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In this paper, we conducted secondary analyses using lifestyle survey data with the aim of examining how daily diet and exercise behaviors of working people are related to their work engagement. In study 1, we extracted factors related to diet and exercise behaviors and examined how they were related to work engagement. As the result, 3 factors were found: "balanced diet,"" "exercise" and "health supplements." In addition, among these factors, it was shown that "balanced diet" and "exercise" were positively related to work engagement. In study 2, we examined causality between work engagement of working people and "balanced diet"" and "exercise," which were found to be significantly related to work engagement in study 1, using cross-lagged effects model and simultaneous effects model. As the result, it was suggested that "balanced diet" and work-engagement affected each other, while "exercise" had limited effect. In the future, it is necessary to study process of the causality using more detailed survey items and appropriate sampling methods.

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Mindfulness in the workplace

2021 Volume 35 Issue 2 Pages 291-295
Published: 2021
Released on J-STAGE: December 29, 2022

DOIhttps://doi.org/10.32222/jaiop.35.2_291

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