Abstract: Netman Co., Ltd. provides a structure to promote the establishment of PDCFA cycle technology. EQ, or emotional intelligence quotient, which relates to perceiving one’s own feelings and the feelings of others and controlling one’s emotions, is one of the capabilities required of today's business people. In this study, we focus on the actions looking back on one’s own behavior in the behavior habituation program and Action TC and on the feedback action commenting on other people’s reflections, and we report on the impact these have on EQ. When we compared the EQ before and after the behavior habituation program, the results showed improvements in all items investigated. Furthermore, although reflection does not have any effect on EQ, we found that of the EQ items investigated, feedback had a positive effect on the awareness of one’s own patterns and a negative effect on result-oriented thinking and intrinsic motivation.

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