Patients: A 54-year-old female patient complained of intractable pain after pulpectomy. Despite the dentist’s assurance that the tooth could be saved and did not need to be removed, the patient was not convinced and got the tooth extracted at another clinic.
Discussion: Non-odontogenic toothache is a disease in which the cause of the pain does not originate from the dental structures. Nonetheless, it is not rare that patients with this type of pain persistently desire to have the tooth extracted. Patients think that the cause of the toothache is the tooth itself, and thus, want to have it extracted. Why do they think that way?
Consider a case in which a patient says, “I have a toothache, but I think I have a bad tooth.” In this case, “I have a toothache” is a symptom, whereas “I have a bad tooth” is the diagnosis. Between the symptom and diagnosis, the patient’s reasoning that “I have a toothache because I have a bad tooth”; “When you have a toothache, you often have a bad tooth”; or “A bad tooth causes a toothache” is omitted. These three types of reasoning might appear to be similar, but are, in fact, classic examples of deduction, induction, and abduction. Therefore, it is important to provide explanations to the patient based on the type of reasoning.
Conclusions: Patients do not accept explanations even though they are based on valid reasoning unless the reasoning is consistent with the ideas derived from their experience or knowledge.
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