This document is a transcription of an interview conducted by Professor Kazuo Usui and Professor John Dawson with Mr. Seiji Tsutsumi on November 26, 2009, in Mr. Tsutsumi's office at the former Hotel Seiyo Ginza (1-11 Ginza, Chuo-ku, Tokyo 104-0061).
Professor Usui developed a longstanding academic relationship with Mr. Tsutsumi, initially inviting him as a guest lecturer in the early 1990s and later hosting him at the “International Seminar on Marketing and Development,” organized by Saitama University in 1995. Furthermore, in March 1998, both Tsutsumi (Doctor of Economics) and Usui (Doctor of Commerce) received doctoral degrees from Chuo University―a coincidence that placed their names side by side on the official degree conferral list.
Mr. Tsutsumi subsequently published his dissertation in 1996 as A Critique of the Consumer Society (Iwanami Shoten). In this work, he reflected on the “negative impacts of industrial society―namely, the destruction of the natural environment, distortions in human mental and sensory structures, the consequent collapse of families, and the disappearance of social norms under the atomization of society,” arguing that “new marketing philosophies based on self-reflection have emerged; macro-marketing is one such approach” (p. 193). In this context, he referred to the aforementioned international seminar, citing the arguments of Professor Nikhilesh Dholakia (then at the University of Rhode Island) and Professor A. Fuat Firat (then President of the International Society of Marketing and Development and Professor at Arizona State University). Mr. Tsutsumi praised macro-marketing as “a clue to restoring the proper form of consumer society” and positioned it as heralding a new era for marketing scholarship in Japan. The influence of macro-marketing―a framework central to Professor Usui's own research―can also be discerned throughout this interview. Moreover, the sections in which Mr. Tsutsumi asks about Professor Dholakia's recent activities provide evidence of the continuing scholarly exchanges fostered through the international seminar.
Professors Dawson and Usui have long collaborated on research projects, conducting interviews with numerous retail firms in Japan and Europe. Professor Dawson has focused on the structural transformation of Japanese retailing from the 1980s through the 2000s, paying particular attention to innovations in areas such as format development, brand strategy, and logistics. During his visits to Japan, he conducted interviews with retail executives alongside Professor Usui, during which he encountered executives from Seiyu and developed a strong interest in MUJI's novel concept aimed at meeting consumer aspirations. Professor Usui's established relationship with Mr. Tsutsumi ultimately made this interview possible.
At the time of the interview in 2009, the world was in the midst of a severe economic crisis following the Lehman Brothers collapse. Retail firms were compelled to explore new models of consumption and to reassess the scope of their international strategies. Against this backdrop, the interview addresses not only MUJI's marketing strategies but also broader themes, including the nature of consumer society and consumer culture, the internationalization of retail enterprises, and their social responsibilities.
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