Otorhinolaryngological disorders, such as tympanitis and nasal hemorrhage, are characterized as medical emergencies that often occur in children and require specialized knowledge for treatment. In this study, we investigated the status of telephone inquiries and responses related to otorhinolaryngological disorders requiring specialized knowledge. There were 81 telephone inquiries about otorhinolaryngological disorders between January and March 2006, which accounted for 8.5% of all inquiries. Among the inquiries, foreign bodies, injury, and nasal hemorrhage were the most frequently observed disorders. Nurses in the emergency outpatient department responded to the inquiries, in accordance with the telephone response manual of our hospital, and the avoidance ot emergency consultation amounted to 67.1%. Appropriate telephone responses based on adequate knowledge about the symptoms and characteristics of disorders and the evaluation of triage will reduce parental anxiety and provide support for coping, as well as enable out-of-hours treatment at night. This system is considered very important in reducing problems in the emergency medical treatment of children.
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