In Japanese,
anshin means “peace of mind.” It has recently become important in Japan. Generally, it is supposed that
anshin is related to safety, and railway companies are striving to advance their safety level and support users'
anshin. However, the relationship between the subject of safety and the subject of
anshin is not obvious. This paper investigates the correspondence for railway users based on a questionnaire with the assumption that
anshin is explained by anxiety. As a result, it is shown that there are two ideas regarding
anshin. One is that
anshin is based on anxiety related to safety; the other is that
anshin is based on anxiety related to users' expectations. It is important that railway companies recognize that there are two concepts of
anshin, and then decide which concept to select.
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