In recent years, due to changes in social conditions such as "development of ICT environment" and "work style reform", the number of workers who are not bound by the framework of places and organizations is increasing, and coworking spaces are increasing as places where those people work. The coworking space is not just about sharing the place to work but it is characterized by sharing wisdom and information and creating value by exchanging information, but since there are few previous studies. Therefore, the research is conducted with the aim of using it as a basic material for future facility planners and operators to plan and operate coworking spaces.

First, by conducting a questionnaire survey of domestic coworking spaces, we grasp basic data on facilities, operations, plans, and users, analyze the correlation of each answer, and analyze the relationship between operation policy, exchange policy, location, and the business they are doing together. In addition, we clarify that five clusters are generated by cluster analysis with scale and land price as variables, and each cluster is characterized by the response tendency such as building ownership, operating entity, initial investment cost, user base, operating purpose, and exchange policy.

Next, three facilities were selected from the cluster named "Large-scale high land price type", and behavior observation surveys and interview surveys were conducted with users. From behavioral observations and interview surveys with users, users select the place by comparing it with other places, and build it as a place suitable for themselves by continuing to use that place while paying attention to the relationship with others. It was used to move seats when the user changed the work content or changed his mood. It turned out that many people use it as a substitute for their home or office, and it is recognized as a base for telework. In addition, it is considered that the exchange between users is brought about by the mutual relationship between the users' willingness to interact, the intervention of the operator, the appropriate replacement of people, and the place that triggers them.

In addition, we conducted an interview survey with the operators of similar facilities. The interview survey with the operator was analyzed with reference to the M-GTA method. The process that the operator selected as the right person in the affiliated organization updates the layout and system of the facility while gaining awareness and conflict while operating based on his ideals and the needs of the users was clarified and shown with specific update cases.

From the above, we have shown the process of creating a new space, a coworking space, in which users and operators interact with each other at this research facility. In the future, we think that it will be possible to discuss the differences between the image of users and the image of operators by increasing the number of survey cases, such as targeting different clusters.