The objective of this study was to clarify the process behind the empathy
effect caused by biological constraints occurring in online communication.
I conducted this study by focusing on web conference media that became
rapidly popular due to the COVID-19 pandemic. I established two analytical
themes that were “Process of empathy effect in the online environment
where biological constraints exist” and “Process of empathy effect in the
offline environment where no biological constraints exist” about free talk discussion
nineteen people participated and utilized M-GTA to analyze. Within
an online environment, we discovered concepts like “information poorness
phenomenon”,“ meta-self-interventions”,“ essence-oriented context”, and“ lateral
thinking context”. Within an offline environment, we discovered concepts
like “high-resolution context sharing”, “misleading empathy”, “relationship
building-oriented context”, and “emotion sharing-oriented context”. These
concepts enabled us to visualize the unobservable social structural in individual
relationships and the process by which empathy is generated through
mechanisms that influence the individual relationships. I realized that biological
constraints hindered an individual’s communication, but they also variegated
and expanded the individual’s empathy levels.
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