This research is focused on the services that public bus companies provide to bus users. Buses are one of the main forms of transportation in Hangzhou City, China. The bus system in Hangzhou uses real time bus tracking information based on GPS to display current bus condition to potential riders at bus stops. These systems, located at the stations, are designed to help users know the approximate arrival time of the next bus, as well as how far it still must travel. This paper could determine the viability of bus tracker application and aims to articulate some of the main problems of this bus location system based on a surveyinterview conducted with users, students and academics, in order to help improve the current situation of the bus arrival information system.
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