Getting things done by middle manager

Abstract

Much research has been conducted on the role of the middle manager; however, most of the studies in research on this topic have focused on the middle manager's managerial work. However, upon surveying 2,183 managers at Japanese firms, we found that 87% of managers were actually engaged in nonmanagerial work. Furthermore, in extreme cases where middle managers responded that there was either not enough or too much non-managerial work, team performance was poor, while in cases where middle managers did an appropriate amount of nonmanagerial work, team performance was good.