Consultation support in the Kumamoto earthquake can be categorized into (1) general consultation, (2) consultation based on on-site surveys, (3) information and consultation in packages, and (4) consultation aimed at housing reconstruction. While the Cabinet Office assumes item (4), a hearing survey reveals that it only includes the first three items. Measures to improve the cooperative structure efficiency include a diversion of relationships from normal times, utilization of personnel from outside the affected area, division of labor for consultation support, and a gradual increase in staff. For face to face consultations, function and distance from the affected area are important.
