PROVISION OF BARRIER-FREE INFORMATION AT LODGING FACILITIES AND ACTUAL CONDITIONS OF GUEST ROOMS

Abstract

The purpose of this research is to understand the status of provision of barrier-free information at accommodation facilities and the actual state of barrier-free guest rooms, and to clarify issues. To this end, we obtained and analyzed information from official websites and travel search sites.

The results indicate that only 25% of hotels explicitly mention the availability of barrier-free guest rooms on their websites, with a significant number failing to provide adequate information about accessibility. Furthermore, there was a tendency for the area of barrier-free guest rooms to be on average 7 square meters larger than twin rooms.