質的研究法による運航乗務員のレジリエントなパフォーマンスに資するコンピテンシーの同定

抄録

In modern socio-technical systems, such as aviation systems, the performance adjustment or resilience of operator personnel plays a key role in maintaining stable operations in the face of internal and external disturbances. This study aims to extract and classify competencies for resilient performance of pilots who contribute to safe aircraft operations. An interview survey was conducted with nine airline pilots, during which they were asked to describe their thoughts, feelings, and actions in response to risky situations they encountered while on duty. The narrative data obtained from the interviews was analyzed using a Modified-Grounded Theory Approach (M-GTA). The analysis revealed eight competencies for resilient performance of flight crews, aligning with the resilience potentials proposed by Hollnagel, as well as four complementary competencies (mindset, mental stability, motivation, and psychological safety) that can form the basis of resilient performance. Based on these results, a practical definition of resilience potentials for flight crews was proposed. The validity of the competencies for resilient performance and the practical definition of resilience potentials were confirmed through member checking by the nine participant pilots. These findings can be useful for designing training programs and learning environments to enhance the resilience potential of pilots.