抄録
With globalization and labor shortages in Japan, foreign workers, including part-time employees, play a crucial role in convenience store operations. Rather than expecting foreign workers alone to adapt to Japanese society, host managers and employees must also strive to create a better working environment for both parties. While research on workplace communication with foreign workers exists, few studies focus on convenience stores, despite their increasing reliance on foreign staff. This study conducted interviews with four convenience store managers/owners who employ foreign part-time workers and analyzed their communication strategies using SCAT. The findings reveal that these managers employ various strategies to facilitate smooth communication, including the use of standard Japanese, avoiding ambiguous expressions, and using simple words and furigana for text-based communication. These results highlight the adaptive approaches managers take to foster effective communication in a multicultural workplace.
