Examination of The Impact of The Educational Web Program to Improve Emotional Coping with Emotional Labor among Nurses

Abstract

Purpose: The purpose of this research is to conduct a educational program based on the cognitive restructuring method in order to provide nurses with training in emotional coping, and to verify changes in emotional coping tendencies.

Method: Using a web-based version of cognitive restructuring, we conducted a educational program with 26 nurses who had less than 10 year’s nursing experience. Evaluation of the intervention was carried out at three stages: pre-intervention, post-intervention, and one month post-intervention, and was performed using scales of the ECSS-N (Emotional-Coping Strategies Scale for Nurses), STAI (State-Trait Anxiety Inventory), and SOC (Sense of Coherence).

Results: The results indicated increases in a “regulating both patients’ and one’s own emotions”, which is effective to mental health (F(2, 48) = 3.61, p = .035). These changes led to increased confidence with regards to emotional coping (F(2, 48) = 5.02, p = .010). Additionally, this effect was observed one month post-intervention rather than immediately after intervention.

Conclusion: The results of the conductance of educational program indicated its ability to change nurses’ emotional coping tendencies.