Abstract
In home help staff scheduling, helpers must be assigned to individual user's services in order to ensure that all the services are provided, while considering helpers' working hours and specific services that each helper can provide. A considerable amount of time is needed to produce adequate schedules due to many types of requirements. Our aim is to help schedulers create quality schedules in a fraction of the time by developing a computer-aided support system. We conducted a questionnaire survey for all home help organizations in Tokyo in December 2010 in order to know their requirements. We also survey the current status of commercial scheduling software. Finally, we introduce our web-based scheduling support system.
