Abstracts of Annual Conference of Japan Society for Management Information
Annual Conference of Japan Society for Management Information 2014 Autumn
Session ID : C3-4
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Host: The Japan Society for Management Information

Abstract
Organization Management for Utilizing Voice of Customer
From a Study of “Ba" at Ikaho Ryokan Hotel Tembo
*Tomihiko Ohno
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Keywords: Voice of Customer, “Ba", Ikaho Ryokan Hotel Tembo
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Abstract
From a study of “Ba" at Ikaho Ryokan Hotel Tembo, this paper shows a practical implication about an organization management for utilizing voice of customer.
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© 2014 by Japan Society for Management Information
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