An approach on the total service of car dealer

Abstract

The service offer by the one-stop is very high in convenience for consumers and beneficiary (user).This service is considered to expected form of growth in the future. This time, consider the total-service as the optimal form of service.
①The mechanism and structure.②The offered value.③Something called excellent service.④Succession of know-how and development of human resources, etc.
This case is the story of the site of the total-service of car dealers who own experience.Issues and challenges of the total-service, want to the study of the future.