Abstract
Service industry has a significant weight in Japanese economy and trends upwards. On the other hand, the productivity of service industry is not high enough and required for high value-added.
Methods of Industrial Engineering(IE) have been developed together with the development of manufacturing and contributed to improving productivity of the manufacturing companies. This paper aims at making comparison and examination of those IE methods for applying to service operations. More concretely, this study compared and examined IE methods through trying to apply IE methods to the pet trimming operation in a pet salon. Then, it discussed the application possibility of those methods to service operations, which is having the characteristics of intangibility, simultaneity, heterogeneity and perishability.
