Analysis on subjective information system quality evaluation affecting popularity of My Number card

Abstract

Watanabe (2017) showed that the news of the regional activation strategy utilizing My Number cards may in some cases amplify negative emotions. The purpose of this paper is to extract tweets on (1) quality of system, (2) quality of information, (3) quality of service that affect the intention of using the system from the tweet data from March 2017 onwards, based on the IS Success model and analyze the contents of the tweets.As a result of the analysis, it turned out that there were many tweets that the convenience of residents' services was declining by the number card (deterioration in the quality of service).