ICT Utilization Assessment from a Perspective of Organizational Maturity

The Case of Small and Medium-sized Manufacturers in Tohoku Area

Abstract

The purpose of this study is to assess ICT utilization in a company in terms of organizational maturity for business-ICT alignment. A company must improve the level of business-ICT alignment organizational process for effective ICT investments. This study employs five constructs: top management leadership, communication, ICT infrastructure development, outsourcing, and ICT risk management to measure the maturity. Questionnaire survey is conducted to gather data from late June 2017 through late July 2017. 1200 small and medium manufacturers in Tohoku district are selected as the sample and 233 valid responses are received. Results show that the level of ICT outsourcing is lower compared to top management leadership and communication.