Abstracts of Annual Conference of Japan Society for Management Information
The 22nd Pacific Asia Conference on Information Systems (PACIS 2018)
Session ID : 1K-5
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Abstract
Research on motivation factors of employees in major restaurants
Impact on employee satisfaction, customer satisfaction, employee behavior, and business performance by relationships
*Tomonori MatsukiJun Nakamura
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Abstract
There is serious human resources shortage in the Japanese food service industry. Whether or not labor can be secured in this labor-intensive industry is the biggest problem in the growth of the business. This research investigates some of relationships within organizations in Japan food service industry. Relationships have an huge impact on employee satisfaction, customer service behavior, satisfied customers, and future business performance of non-regular employees. In this research, a questionnaire survey was conducted for the employees of the three companies. The results of the calculation were applied to the model and analyzed through covariance structure analysis.
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© 2018 by Japan Society for Management Information
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