Abstract
There is serious human resources shortage in the Japanese food service industry. Whether or not labor can be secured in this labor-intensive industry is the biggest problem in the growth of the business. This research investigates some of relationships within organizations in Japan food service industry. Relationships have an huge impact on employee satisfaction, customer service behavior, satisfied customers, and future business performance of non-regular employees. In this research, a questionnaire survey was conducted for the employees of the three companies. The results of the calculation were applied to the model and analyzed through covariance structure analysis.