Factors influencing decision making for using person-to-person money transfer service

Abstract

Expanding the use of person-to-person money transfer service is key to promote the diffusion of cashless payments in Japan. The service can be used with QR code payment apps. Although the utilization rate of QR code payment apps is high, that of the person-to-person money transfer service is low. Therefore, this study identified factors influence the use of person-to-person money transfer service by conducting a covariance structure analysis using data obtained from a questionnaire survey. The results showed that, for example, the impact of "surrounding situation of usage" on the "perceived ease of use" differs depending on the use start period of QR code payment apps, etc. This study provides new insights into the diffusion of cashless payment.