Evaluation of Listeners Reaction on the Storytelling of Disaster Response Experience: The Case of Service Continuity at Miyagi Prefectural Office After Experiencing the Great East Japan Earthquake

抄録

The influence of the storytelling of disaster response experiences at a disaster-stricken local government on listeners (receivers) has not always been well evaluated and analyzed. In this paper, a project to listen to the storytelling of disaster response experiences at the Miyagi Prefectural Office, which suffered from the Great East Japan Earthquake, is taken as an example, and the empathy and change of knowledge caused by the storytelling and the attention obtained from it are clarified based on questionnaires of 48 listeners. As a result, the following effects are confirmed: many listeners actually feel that they acquired knowledge that would be useful for a disaster response in the future; the story in the interview is connected to reality and the listeners can imagine the situation at that time so that the story influences their feelings; moreover, the story offers the listeners the opportunity to understand an “unexpected actual situation” and “the background and the cause of why such situation developed,” which cannot be found in existing written reports.