シンポジウム報告／外食産業における新型コロナウイルス感染症対応の実態と課題

抄録

In this paper, the author describes COVID-19's impact on sales and other aspects of the food service industry and explains the government's responses, including temporary deregulation and subsidy programs. In response to lockdown measures, shortened business hours, and closures, food service operators faced a variety of management issues that affected business survival. The author categorized and organized these issues by subdividing them into three levels: “management issues,” “response to takeout and home delivery needs,” and “collaboration with food delivery service platforms.” Regarding food service operators' response to the COVID-19 environment, we focus on food delivery platforms, such as Uber Eats, and analyze two cases, Yoshinoya Co., Ltd., and Skylark Group, using the three-level categorization.