Abstract
Interdisciplinary team activities play an important role in maintaining the quality, safety and efficiency of preventative health checkups. At the same time, participation of examinees is critical, as well. To understand and improve satisfaction of one-day health checkup examinees, we conducted a self-administered 5-point Likert questionnaire using 10 items designed to assess patients' satisfaction. We analyzed responses from 710 participants. The response rate was 94.5%. The average age of subjects was 50.9 (±12.4) years. Of all respondents, 60.1% answered that they would visit our facility again. 58.9% of respondents indicated satisfaction due to staff courtesy, 49.2% for privacy, 23.1% for time spent for the checkup. 21.5% for waiting time for examinations, 20.3% for the breadth of the examination items, 40.1% for upper gastrointestinal endoscopy, 38.7% for interview with a physician, 35.1% for lifestyle counseling, and 20.7% for fasting time required. When asked if participants felt anxiety or fear about the checkup, 4.9% answered affirmatively and 18.5% said they felt some anxiety or fear. For health checkup examinees, pleasant interactions with staff and ensuring privacy are important factors for satisfaction. To compensate for limitations in preventative health screenings, examinees are requested to undergo regular screenings, pursue further examinations when advised, and to change their lifestyle if necessary.
