抄録
The processes used for resolving consumer problems in China were investigated. These results were found: 1) The steps in dispute resolution are described in The Law of Protection of Consumers Rights and Interests in the Peoples Republic of China — Chapter 6. 2) The Chinese Consumers Association and local consumers associations are public institutions for consumer protection. 3) These associations work actively to solve consumer problems and are involved in mediation, act as a support group for victims, etc.
