格差社会における消費者問題

-ローン・教育・住宅についての諸問題からの考察-

抄録

Approximately 20 years have passed since the Japanese people realized that the rich-poor divide is becoming greater. This study examines the present situation of consumer affairs in the gap- widening society through the past consumer affairs caused by relative poverty, consulting cases of consumer issues in the last 20 years, and a questionnaire analyzed by the counseling staff in a consumer affairs center. The results indicate that enacting new consumer affairs legislation, promoting consumer education that contributes to clients' self-support, and enhancing the consulting system that eliminates bureaucratic sectionalism are the most important means for solving consumer affairs in Japan's gap-widening society.