プロジェクトマネジメントにおけるインピーダンス・ミスマッチ解消のための一考察

抄録

Recently in the business world, there are an increasing number of projects that have become larger-scaled and more complicated, resulting in more stake holders involved. In these projects, the difference in demands of the stake holders has often caused failures in reaching an agreement among them and misunderstanding with each other. The persons involved must resolve the impedance mismatch with each other and realize smooth communication between them, in order for their projects to be successful. Many of the existing project management studies put emphasis on the management of efficiency and quality; however, this study considers project management as a form of KANSEI communication and proposes a process model for the impedance mismatch resolution. In addition, it discusses its applicability to actual projects.