熟達美容師の行為と思考に着目したカウンセリング技能に関する特徴分析とモデル構築

抄録

In this study, we conducted interview surveys and observational surveys for understanding the characteristics of counseling skills possessed by expert hairdresser, and developed an integrated model of activities and thought processes in counseling. As a result, the following three characteristics were suggested: (1) The counseling process is proposal-based rather than listening-based, (2) The thoughts in the observation phase are based on abstract cognitions about clothing, and (3) The decision-making in the observation phase are more frequently in line with the customer’s wishes. These are expected not only to explain the skills possessed by expert hairdressers but also to provide clues for discussing counseling by novice. Therefore, this study is expected to contribute to the expertise of hairdresser. In constructing the model, we developed a method for integrated visualization of activities and thought processes. This method is considered to be novel and useful in skill analysis.