患者・生活者は、医薬品についてインターネット上で、どのような情報を求めているか？

抄録

The purpose of this study was to examine how pharmacists can help patients and consumers to obtain appropriate drug information online. We clarified what kind of information about medicines patients and consumers were seeking online. “Yahoo! Chiebukuro”, the largest knowledge sharing community in Japan, was surveyed. We extracted questions related to drugs and healthcare posted in the period of August 1-7, 2017. The survey period was from January to April 2019. Questions that could not be answered by the pharmacist’s clinical judgment were excluded. The content of the extracted questions was analyzed.

The extracted 283 posts included 345 questions. Questions related to prescribed drugs comprised 69.0% of questions and questions related to over-the-counter drugs comprised 17.2% of questions. Overall, 69.9% of the questions required expert judgment to be answered properly, although 80% of questions were posted within the pharmacy opening hours. The breakdown of 180 questions on prescribed drugs included 48 (26.7%) questions on drugs that affect the nervous system and sensory organs, 28 (15.6%) questions on drugs against pathogenic microorganisms, and 27 (15.0%) questions on analgesic/anti-inflammatory/allergic drugs. With regard to annual turnover, it was revealed that an estimated 15,000 medical and health care consultations were made online. A pharmacist should give instructions for taking prescribed drugs based on the assumption that patients and consumers will search for information on the internet.