Model-Based Development with User Model as Practical Process of HCD for Developing Robots

抄録

The service robots now common in daily life are expected to provide highly useful services with high usability and high user experience (UX) to users and human beings around the service robots. Human-centered design (HCD) became used in a variety of industries, and HCD will be required in the service robot industry for improving usability and UX. However, no practical process of HCD has, to our knowledge, been proposed for service robots. So, we have been studying a development process for the service robots to improve a quality in use – a process we call model-based development with user models (MBD/UM). We certified the possibility of MBD/UM as a practical process of HCD by applying MBD/UM to approach function research on a telepresence robot.