コンサルテーション会話構造の共関心分析

抄録

An analysis of conversations in business plan consultation sessions was conducted in terms of the concern-alignment model of consensus-building dialogues. we argue that the concernalignment model is effective in capturing the unfolding of consensus-building processes at the level of expression and exchange of underlying purposes and preferences of conversation participants. A set of high-level dialogue acts for proposals and concerns were introduced, and dialogue structures in consultation conversations were described as joint exploration in the space of possible concerns to seek optimal business plan through consultation sessions.