設計工学・システム部門講演会講演論文集
Online ISSN : 2424-3078
セッションID: 1307
会議情報
1307 非金銭的コスト概念に基づくサービス設計戦略の提案
山岸 真之木見田 康治下村 芳樹新井 民夫
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会議録・要旨集 フリー

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抄録
To make products have more added values largely from knowledge and services, service engineering is proposing a method for combining products and services at highly level. When customers use products and services, the customer owes not only a monetary cost but also a lot of non-monetary costs: a time loss, a psychological and physical load, etc. Since such non-monetary costs have a great influence when the customers compare several services, service providers need to take into account them. This paper aims at proposing a model for describing non-monetary costs and classification of them. The presented method is verified through its application to a food processing machine.
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