Abstract
This study highlighted the challenges faced by persons with disabilities in the workplace surrounding the exchange of information, as well as accommodations taken in the workplace in resolving such challenges and efforts taken by persons with disabilities. To this end, questionnaire surveys and interviews were conducted with corporations and persons with disabilities.
The following were the findings. First, perceptions surrounding difficulties related to information exchange between corporations and persons with disabilities were similar or different, depending on the disability type of employees. Considering the possibility that differences in perceptions may arise, initiatives taken by corporations to recognize difficulties faced by persons with disabilities, such as providing ample opportunities for communication on a day-to-day basis, were regarded as important. Second, in situations where work instructions were given, as well as those where other forms of information exchange took place, accommodations and efforts were made while considering the characteristics of the persons with disabilities involved, as well as each situation. Third, while the use of various online communication methods positively affected the exchange of information between persons with disabilities, superiors, and colleagues, the effectiveness of face-to-face communication was also recognized.
