品質
Online ISSN : 2432-1044
Print ISSN : 0386-8230
特集
品質管理海外展開こと始め
司馬 正次
著者情報
ジャーナル 認証あり

2014 年 44 巻 1 号 p. 44-48

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The author introduced Societal Quality Promotion Programs in Hungary, USA and India. Based on his experience, three elements that are necessary for successful introduction have been identified. First is readiness of recipient country for introduction. Three types of readiness are crucial (1) Strong need of society and a sense of urgency amongst leaders (2) Existence of two types of people- connector and salesman-described in "Tipping Point". (3) Favorable and positive image of outsider who will introduce the new ideas and methods. Second is mindset change/unlearning of the outsider, who plays a key role in introduction. Two types of mindset change are necessary (1) unlearn past experiences (2) not teach but create an innovative learning environment. In summary, transformation starts from own mindset change and ends with own mindset change. Third crucial element is wisdom of recipient country to utilize the outsider's strength. Outsider is usually in an already unlearnt condition, so he can see a fresh breakthrough view. In addition, if he has a noble mindset, he will be considered a neutral person by stakeholders, giving him the power to overcome internal conflicts.

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© 2014 一般社団法人 日本品質管理学会
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