This article describes what "Omotenashi" Quality in home appliances in actual products is. Firstly, we explore the philosophical meaning of "Omotenashi", and show that it can be a concept that is connected to preventive measures of quality problems. Secondly, one of the employee training courses, which can be a key to realize "Omotenashi" Quality, is briefly introduced including the history and the mind of Konosuke Matsushita, the founder of Panasonic Corporation.
