医療におけるおもてなし品質・おもてなしサービス

抄録

The author specified the hospitality elements in healthcare through the quality research for healthcare. In medical care for acute phase, there is an element of confirming hope, the understanding, and social condition of the patient. And physician and surgeon make effort to involve the patient's hope into the plan of medical treatment. In the recovery rehabilitation phase, there is rehabilitation with the disease management that attempts the shift from the state of the acute stage. In home healthcare phase, there are support of the recuperation after discharge, support of the patient's safety and relief, support of the sickness life which doesn't cure and support to a home terminal. Both of a medical quality assurance and the hospitality quality assurance are expected from customer.