私にとってのTQM －経営そのものとして－

抄録

My first project at Hitachi, Ltd. was the development of control computers. As the computers were used as core systems, the reliability of them was essential. Therefore, I was taught to study system architecture in depth. This was a good opportunity for me to learn TQM approach which can optimize the entire operation, and became a key approach in my business operations. Further, later experiences told me that the importance of reliability, safety and service in high-valued system creation for end customers as well as our customers; and, the importance of service quality level. In the business administration of an automobile parts manufacturer, I focused on three policies to make the company be competitive in a fierce global business environment: 1) to establish a business operation system corresponding to international business community, 2) to achieve good production and quality that can satisfy our customers, and 3) to cultivate human resources for supporting quality enhancement globally. These are just as the basic of TQM defined by JSQC: so, we can further say that TQM is a part of management itself.