G-59 Effect of Indoor Environment Quality on Productivity of Call-Center Workers

Abstract

The field study for 134 days, concerning indoor environment quality and productivity of call-center workers, was conducted. Call data of total 13,169 workers was analyzed. The rate of response to calls was adopted as an index to evaluate the worker performance. Worker performance decreased by 2.1 % when the average indoor air temperature rose at 1.0℃. The possibility of the improving productivity under thermal comfortable environment was suggested.