Abstract
Software quality knowledge is important for software organizations to avoid the same types of errors which they previously experienced. To create such knowledge and share it through an organization, quality information should be documented as a record through software development processes. Documentation activities of quality information are guided based on organization's documentation policies, which determine the usefulness of codified quality knowledge that are organized with recorded quality information. In this paper, documentation policies of quality information elicited through factor analyses are described. The result showed that the two factors out of four identified factors - "analyzing root causes on product quality" and "improving development standards" were related to the utilization level of codified quality knowledge and that the rest of the factors were inter-related.
