Abstract
For large IT service projects or programs, risk assessment in early project phases is vital to assure success and until recently this was not common in our organization and there was no standard risk capture methodology being used consistently. Indeed, the success of many programs relied on the project manager's personality, skill or the experience. This has resulted in a number of programs experiencing problems during delivery, due to the failure of both identifying and managing major risks during the bid phase. In this paper, I would like to identify and analyze the key risk factors of large IT service programs from our lesson learned. Based on this analysis, I will introduce one approach to capture and manage large IT service project risk in bid phase, illustrating it with the help of the case study. The aim is to identify and visualize key risks from lesson learnt, populating a standardized risk capture methodology to mitigate or remove exposure.
