新技術の導入におけるユーザーと開発企業とのコミュニケーション

－歩行支援ロボットの介護施設への導入を事例として－

抄録

The purpose of this paper is describing impact of communication among actors on an innovation. Recently, many actors come to participate in technological innovation. Previous studies showed that exchanging information between users and a manufacture was a proper solution for success. However, communication among actors could be more important than exchanging information. Therefore, participant observation of communication between users and a manufacturer when they introduce a walking device to a nursing facility has been done. The results confirm that integrating actor’s motivation, mutual understanding of objects, and sharing experience among actors are needed for an innovation.