Changes in Calling Parties' Behavior Caused by Settings for Indirect Control of Call Duration under Disaster Congestion

Abstract

The road space rationing (RSR) method regulates a period in which a user group can make telephone calls in order to decrease the call attempt rate and induce calling parties to shorten their calls during disaster congestion. This paper investigates what settings of this indirect control induce more self-restraint and how the settings change calling parties' behavior using experimental psychology. Our experiments revealed that the length of the regulated period differently affected calling parties' behavior (call duration and call attempt rate) and indicated that the 60-min RSR method (i.e., 10 six-min periods) is the most effective setting against disaster congestion.